1. Who we are
The Local Concierge, LLC provides commercial cleaning, post-construction cleaning, janitorial, general labor, make-ready and coastal property care services. In this policy, “TLC,” “we,” “us” and “our” refer to The Local Concierge, LLC.
2. Information we collect
We may collect identifiers and contact information such as your name, company, email address, telephone number and service address; project and property information such as square footage, access instructions, photographs, requested services and scheduling details; communications you send to us; transaction and billing information; and basic website activity or device information collected through hosting, security, cookie or analytics tools.
3. How we use information
- Respond to inquiries, prepare quotes and provide requested services.
- Schedule crews, coordinate access and communicate project updates.
- Process transactions, maintain records and provide customer support.
- Send marketing communications when permitted and honor opt-out requests.
- Protect our clients, personnel, systems and business from fraud, misuse and security threats.
- Comply with legal, tax, insurance and contractual obligations.
4. How we disclose information
We may disclose information to service providers that support our operations, such as website hosting, email, SMS, scheduling or customer-management platforms, payment processors, accounting providers and professional advisers. We may also disclose information when required by law, to protect safety or legal rights, or in connection with a business transaction. We do not sell personal information for money.
5. SMS data
Mobile information, text-message consent and opt-in data will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may share it with vendors that help us deliver communications and operate our business, subject to appropriate restrictions.
6. Cookies and website tools
Our website and hosting providers may use essential technologies for operation, security and performance. If optional analytics or advertising technologies are added later, we will update this notice and provide choices when required.
7. Retention and security
We retain information only as reasonably necessary for the purposes described above, including legal, accounting, insurance and dispute-resolution needs. We use reasonable administrative, technical and physical safeguards, but no system or transmission method can be guaranteed completely secure.
8. Your privacy choices
You may request access to, correction of or deletion of personal information associated with you, or ask questions about our practices, by emailing info@thelocalconcierges.com with “Privacy Request” in the subject line or calling 346-416-7118. Where applicable, you may also opt out of targeted advertising, sale of personal data or certain profiling. We will verify requests and respond as required by applicable law. If we deny a request, you may appeal by replying with “Privacy Appeal.”
9. Communication choices
Reply STOP to a TLC text message to opt out of texts. Reply HELP for help. To stop marketing email, use the unsubscribe method in the message or email info@thelocalconcierges.com with “Unsubscribe” in the subject line. Service, safety and transaction-related communications may continue when necessary to fulfill an active request or contract.
10. Children
Our services and website are intended for adults and business representatives. We do not knowingly collect personal information directly from children under 13.
11. Updates and contact
We may update this policy as our practices or laws change. The effective date above identifies the latest version. Questions may be directed to The Local Concierge, LLC at info@thelocalconcierges.com or 346-416-7118.